Four Metrics Worth Reviewing Weekly

Written  by
Michael Brown
October 4, 2023
Operations dashboard on a monitor

Fewer Numbers, Reviewed Properly

Most operations dashboards track dozens of measures and change nothing. A weekly review works better with four numbers that someone owns and can act on before the next meeting.

Weekly operations review meeting

The Four

These hold up across logistics, retail, professional services and support teams alike.

  • Cycle time from request to done
  • Exception rate, and what each costs
  • Work in progress per person
  • Rework caused by incomplete inputs
“Four numbers someone owns beat forty nobody reads.”
Michael Brown
Manager annotating a weekly metrics report

Revenue Is a Lagging Signal

By the time the revenue line moves, the operational cause is months old. The measures above move first, which is what makes them worth a weekly conversation.

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