Project Overview
Northlane was shipping more orders each quarter but adding a warehouse coordinator every time volume rose. We mapped the full order-to-dispatch path, removed four handoffs and moved exception handling to a single owner.
- Industry: Third-party logistics
- Services: Operations audit, process redesign
- Project duration: 10 weeks
- Result: dispatch time cut from five days to two
Client
Northlane Logistics
Services
Operations Consulting
Category
Operations
Timeline
10 Weeks
Driven Results
Order-to-dispatch dropped from five days to two, exception rate fell by half, and the team absorbed a 30% volume increase without new hires.
Project Challenge
Orders passed through four teams before dispatch, with no single owner for exceptions. Every volume increase meant another coordinator, and delivery promises slipped whenever one person was away.
Operations Audit
Process Redesign
SOPs & Training
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