Choosing What to Automate First
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Automation Is Not a Goal
Automating a rare, low-value task produces a clever demo and no return. The task worth building for is the one that happens constantly, follows clear rules and costs real money when it goes wrong.
Score Before You Build
Rank every candidate on the same four measures and the shortlist usually writes itself.
- How often the task runs
- How rules-based the decision is
- What a single error costs to unwind
- How much effort the build genuinely takes
“Automate the repetition. Keep the judgement.”
Leave Judgement With People
The strongest results come from automating the routing, chasing and reporting around a decision while leaving the decision itself with the person accountable for it.
