Project Overview
Each of RetailCo's 14 stores ran opening, stock counts and staff scheduling differently. We documented one standard operating rhythm, built a simple compliance checklist and trained store managers to run it themselves.
- Industry: Multi-site retail
- Services: SOP design, training rollout
- Project duration: 12 weeks
- Result: stock discrepancies down 45%
Client
RetailCo
Services
Operations Consulting
Category
Standardisation
Timeline
12 Weeks
Driven Results
Stock discrepancies fell 45% in one quarter, all 14 stores now report on the same measures, and new manager onboarding takes days rather than weeks.
Project Challenge
Fourteen stores ran fourteen versions of the same routine. Stock discrepancies were common, head office could not compare sites fairly, and every new manager learned by copying whoever trained them.
SOP Design
Training Rollout
Performance Tracking
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