Project Overview
EventPro ran every event from a shared spreadsheet that only two people fully understood. We built a documented delivery playbook, standardised the supplier brief and introduced a single event tracker with clear stage owners.
- Industry: Events & production
- Services: Process design, capacity planning
- Project duration: 8 weeks
- Result: events per month up from 6 to 11
Client
EventPro
Services
Operations Consulting
Category
Scale-Up
Timeline
8 Weeks
Driven Results
Monthly event capacity rose from six to eleven, new coordinators became productive in three weeks instead of three months, and supplier errors fell sharply.
Project Challenge
Delivery knowledge sat with two senior staff, so capacity was capped by their calendars. Onboarding a new coordinator took months and briefing errors with suppliers were frequent.
Process Design
Playbook & SOPs
Capacity Planning
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